Booking Conditions
1. Our Services and Obligations
1.1 The services that we, GO Holidays Limited supply, consist of arranging and co-ordinating travel, entertainment and accommodation facilities and services, and making bookings, issuing tickets and issuing vouchers to be redeemed by suppliers.
1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage, or loss of enjoyment which result from the act, default or omission of any person other than ourselves or employees, or any cause beyond our control. This includes (but is not limited to) loss, damage or loss of enjoyment which arises directly or indirectly from an Act of God, weather disruptions, dangers incidental to sea, fire, breakdown in machinery or equipment, acts of Government or authorities whether legitimate or not, wars whether declared or not, hostilities, acts of terrorism, civil disturbances, strikes, lockouts, riots, deaths, pilferage, epidemics, quarantines or medical, customs or immigration or emigration regulations.
1.3 We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from:
- Any booking made directly with a service supplier by your travel agent or by yourself direct; or
- Any services which are not provided by us and which are additional to those described in this brochure.
1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction, neither can we take responsibility for weather nor for compatibility of fellow guests or staff during the course of your travel.
2. Supply of Travel, Entertainment, Accommodation Service and Facilities
2.1 When we make bookings with the providers of travel, accommodation, entertainment, activities, facilities or services (“the Suppliers”) we are acting as a booking agent for the Suppliers.
2.2 All travel, entertainment, activities, and accommodation facilities or services are supplied directly to you by the Supplier. We have no control over the facilities or services themselves, or the manner in which they are provided by the Suppliers. Therefore you should be aware of the following conditions:
- GO Holidays Limited will not be liable for any loss or damage of any kind that may arise from your use or consumption of, or inability to use or consume those facilities or services.
- The provision of those facilities or services is subject to the terms and conditions of your contract with each Supplier.
- Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with you to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you. You should check your contract with each Supplier.
- All facilities or services described by us are subject to availability from the Supplier.
- GO Holidays Limited will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you.
3. Business Purposes
You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions, and we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused.
4. Information in the Brochure
4.1 This brochure was published on 30 September 2008 and is valid for services used 01 November 2008 – 31 October 2009 unless otherwise advised. Exchange rates used when costing this brochure are as at 25 August 2008.
4.2 While we have exercised reasonable care and skill to ensure that the contents of this brochure are correct, accurate, and up-to-date at the time of publishing, please note that the contents of this brochure are based on information supplied to us by the Suppliers. We do not have, and cannot be reasonably expected to have, personal knowledge about all the facilities or services provided by each Supplier.
4.3 Facilities or services may change after the date of publication. We endeavour to keep travel agents informed of any changes to information in this brochure that are brought to our attention. Prior to booking your ticket, you should ask your travel agent about any changes to the published information of which your agent may be aware. You should also make sure that if your travel agent is advised of changes that occur after booking, your travel agent is able to contact you.
4.4 All maps, illustrations and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning.
4.5 Accommodation must be consecutive at the same hotel to qualify for free nights. Important: Hotels have the right to change conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or late checkouts are subject to availability at time of stay.
5. Prices
5.1 All prices shown in this brochure are on a per person basis unless otherwise stated and are expressed in New Zealand dollars. Vehicle rates are per vehicle.
5.2 Events beyond our control, such as currency fluctuations, changes to the price of aviation fuel or changes to the cost of services and facilities may result in the prices charged to you being different.
5.3 It must be understood that if for any of the reasons mentioned in Clause 5.2 price increases or variation of terms are notified to us between the time of booking and departure, we reserve the right to vary the price to you up to the time of your departure.
5.4 Prices are based on a composite package of land and air content. If one only is sought a different basis of cost will apply.
5.5 If land only is booked a minimum fee of $10 per file will be charged if the file is worth under $200.
5.6 All prices exclude travel agent service fees.
6. Payment
6.1 A deposit of $100 must be paid to your travel agent within seven (7) days of verbal or written confirmation of booking request. Certain Suppliers may also require an additional booking fee or deposit to be paid.
6.2 A booking requested less than seven (7) days prior to departure may incur communication charges.
6.3 Final payment shall in all cases by made not less than 30 days prior to departure. In some cases the terms of the tour or travel may require full payment at an earlier date. In that case you will be advised at the time your booking is processed.
7. Amendment or Cancellation
7.1 If you wish, or circumstances require you to amend or cancel your booking for any reason, you should advise us in writing through your travel agent at the earliest possible time.
7.2 Where you cancel any booking more than thirty (30) days prior to your departure you are likely to have to pay a fee. A cancellation fee of $200 will be imposed where cancellation is made within thirty (30) days prior to your departure, plus any suppliers charges as per note 7.3. Please refer however to Clause 7.6 for special conditions in some cases.
7.3 The above cancellation fees are required to offset booking, communication and administration charges that will have already been incurred by us. In addition to our cancellation fee, you may also be required to pay cancellation fees imposed by our Suppliers (i.e. airlines, hotels, etc.) The amount of each Supplier’s cancellation fee is beyond our control, and payment is solely your responsibility. You should check with your travel agent concerning the amount of a Supplier’s cancellation fees.
7.4 To the extent that we are able to do so (bearing in mind we are dependent upon third party availability beyond our control) we will be pleased to incorporate any reasonable changes you request. An itinerary change may attract a fee similar to cancellation fees in Clause 7.2 above to cover our administration costs.
7.5 Some Suppliers may reserve the right to cancel or amend travel, accommodation, etc and GO Holidays must therefore reserve similar rights to cancel or amend any holiday arrangements.
7.6 There are cases where the terms of supply as to refundability of pre-payments require provisions different from the above. In those cases the conditions specific to your tour will be advised to you at the time your booking is processed.
8. Insurance
We strongly recommend that as a minimum you insure yourself fully against cancellation, disruption, loss of luggage and personal property, and medical expenses. Your travel agent will be able to provide you with further information.
9. Items Not Covered
Unless otherwise specified, the cost of meals, drinks, laundry, telephone calls, insurance, sightseeing tours, local taxes, airport departure taxes, aviation insurance levies and passport or visa application fees are not included.
10. Package Costs
Included in the tour costs are charges for normal booking procedure costs, communication costs, administration, research, printing, etc. Where the land arrangements of holidays are included in a composite package, an itemisation of costs will not be rendered.
11. Visas / Passports
For all holidays in this brochure you will require a valid passport. You are responsible for arranging your own passport, visa and health requirements (including inoculation where applicable). You should check with your travel agent who will be able to provide you with the necessary information.
12. Non-Use of Services or Facilities
If, of your own choice, you decide not to use part or parts of the arranged services or facilities, you will not be entitled to a refund from us (provided we have carried out our service with reasonable skill and care and to your requirements) and you may not be entitled to a refund from any Supplier.
13. Go Holidays Charter for Addressing Problems
In the event that you should strike a problem or you are dissatisfied with some aspect of the services or facilities during the course of your trip, our recommendation is that you take the matter up directly with the supplier of the service at the time, or as soon as practicable in the circumstances. This provides the opportunity to have the matter discussed and investigated on the spot and a remedy negotiated then and there to enable you to continue enjoying your holiday. We have found from experience that it is very difficult (in some countries impossible) for us to obtain redress for you once travel has been completed. If this does not work, we wish to be involved at the earliest possible moment and our commitment is that we will immediately work on resolving the issue to your satisfaction.
14. Health or Disability
Some Suppliers may reserve the right to refuse to carry or accommodate people who, because of a health condition or disability, may require services or facilities to be provided in a special manner or at a certain stage of pregnancy. You should check this with your travel agent.
15. Legal Claims
The laws of New Zealand will govern any claims or legal action in connection with the provision of our services to you. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries.
16. Images
Our thanks to Britian on View, Tourism Ireland, Eurostar, Italy Tourism, the National Tourist Office of Spain Regional Office in Singapore, Maison de la France (Helene Molonguet, Danièle Taulin-Hommel, Daniel Gallon, Jean-Francois Tripelon, Nicole le Jeune, Jean-Claude Figenwald, Hervé Guignolet, Hervé Le Gac), Austria Tourism, Czech Republic Tourism, Office du Tourisme et Congrès de Nice, Jane Macaskill, Croatian Tourist Board and Poland National Tourism Office, Copyright - Visit Scotland/ ScottishViewpoint, 'Courtesy of Merlin Entertainments Group' & Sara Locke for the use of their images.
PLEASE READ THESE CONDITIONS CAREFULLY The guarantees under the Consumer Guarantees Act will apply to services supplied by us except where they are acquired, or are held out as being acquired for business purposes.